​

1. Scope of Application

1.1 These Terms and Conditions (T&Cs) apply to all services provided by Piemont Passion GmbH (hereinafter “Piemont Passion”) to its clients.

1.2 Piemont Passion offers both:

• package tours within the meaning of the Swiss Federal Act on Package Travel, as well as

• individually designed journeys (“tailor-made travel” / boutique travel)

1.3 Depending on the type of service booked, additional specific provisions of these T&Cs may apply.

1.4 Individual agreements, offers, and travel programs shall take precedence over these T&Cs.

2. Conclusion of Contract

2.1 A contract between the client and Piemont Passion is concluded through:

• written, electronic, or verbal acceptance of an offer

• commissioning of travel planning services

• or use of planning and travel design services

2.2 By commissioning a tailor-made journey, a binding planning mandate is deemed to be established.

2.3 A person making a booking on behalf of additional participants shall be jointly and severally liable for all obligations.

2.4 The contract applies to all registered participants, including substitute travelers.

3. Services of Piemont Passion

3.1 For package tours, the scope of services is defined by the published travel program.

3.2 For tailor-made travel, the scope of services is defined by:

• individual offers

• travel proposals

• final booking confirmation

3.3 Piemont Passion acts either as a tour operator or as an intermediary. For third-party services, the terms and conditions of the respective providers apply.

3.4 Unless otherwise agreed, services commence at the destination. Travel to and from the destination is the responsibility of the client.

4. Prices and Cost Structure

4.1 Prices are quoted per person unless otherwise agreed.

4.2 Total costs consist of the following components:

a) Planning and Travel Design Fee

This includes in particular:

• consultation

• travel concept and design

• preparation of offers

• organization and coordination

The fee is generally:

• CHF 450 per person

• reduced rates or flat fees for groups

This fee:

• is due upon assignment

• is independent of any booking

• is non-refundable

• is not credited toward other services unless expressly agreed

b) On-site Travel Services

(e.g. accommodation, restaurants, tastings, activities, local services)

These are individually arranged and itemized separately.

c) Transfers at Destination

Transfers (e.g. chauffeur services, private transfers, shuttle services) are calculated based on the final travel program, accommodations, group size, activities, and routes.

Depending on the selected service level:

• Gold Service Level: transfers are partially included

• Diamond Service Level: transfers are included

Final transfer costs can only be determined once all elements (accommodation, program, routes, timings) are confirmed.

Piemont Passion reserves the right to adjust and specify these costs after finalization.

d) Arrival and Departure

Travel to and from the destination is not included unless explicitly agreed and will be charged separately.

4.3 Prices may be adjusted due to:

• exchange rate fluctuations

• price changes by service providers

• transport costs

• local taxes and charges

• availability

5. Payment Terms

5.1 Package Tours

• Deposit: 30% of total price

• Balance: due no later than 30 days before departure

5.2 Tailor-Made Travel

• Planning and travel design fee: due immediately

• Upon approval of the offer, a deposit may be required:

  • 30% to 50% of total price, or

  • minimum CHF 1,500 per trip

This deposit is required to proceed with bookings and reservations.

• Travel services:

  • 50% to 100% deposit depending on services

  • balance according to agreement

5.3 Effect of the Deposit

The deposit:

• serves exclusively as a prepayment for third-party travel services

• is credited only toward on-site travel services

• is not credited toward the planning and design fee

The deposit is non-refundable once:

• bookings or reservations have been made, or

• costs have been incurred with service providers

Any unused portion may be refunded after deduction of incurred costs, if possible.

5.4 General Provisions

Piemont Passion reserves the right to define individual payment terms.

For short-notice bookings, full payment is due immediately.

In case of late payment, Piemont Passion may withdraw from the contract and charge cancellation fees.

6. Changes by the Client Before Departure

6.1 Changes must be submitted in writing.

6.2 Package Tours

• Changes possible up to 15 days before departure (subject to availability)

• Processing fee: CHF 60–200 per person

• plus additional costs

6.3 Tailor-Made Travel

• Changes possible at any time but subject to charges

• Processing fee: CHF 100–300 per person

• plus all additional costs

Time limitations:

• from 30 days before departure: limited changes possible

• from 15 days before departure: generally no changes or 100% charge

Booked services will be charged in full.

7. Cancellation by the Client

7.1 Cancellations must be submitted in writing. The date of receipt is decisive.

7.2 Package Tours

• up to 30 days: processing fee

• 29–15 days: 50%

• 14–7 days: 80%

• from 6 days / no-show: 100%

7.3 Tailor-Made Travel

• Planning fee: 100%

• Deposit: non-refundable

• Booked services: 100%

Additionally:

• from assignment: 50%

• 44–15 days: 80%

• from 14 days: 100%

8. Substitute Travelers

Substitution is permitted if requirements are met.
Notification at least 14 days before departure.
Costs and fees borne by the client.
Joint liability applies.

9. Interruption of Travel

No refund for unused services.

10. Changes by Piemont Passion

10.1 Package Tours

In case of significant changes:

• acceptance

• free cancellation

• alternative travel

No response within 5 days is deemed acceptance.

10.2 Tailor-Made Travel

Adjustments due to availability or local conditions are considered contract-compliant.

No right to free cancellation.

11. Cancellation by Piemont Passion

11.1 Package Tours

Possible in case of:

• insufficient participants

• force majeure

Refund for unused services.

11.2 Tailor-Made Travel

Possible in case of:

• non-availability

• force majeure

Refund less incurred costs.

12. Liability

12.1 Package Tours

Liability in accordance with legal provisions.

12.2 Tailor-Made Travel

Liability limited to careful organization and selection.

12.3 General

No liability for:

• force majeure

• third-party services

• client fault

Liability limited to the travel price (except personal injury).

13. Complaints

Must be reported immediately on-site.
Written confirmation required.
Claims must be submitted within 30 days.

14. Insurance

Travel insurance is strongly recommended.

15. Passport, Visa, and Health Requirements

Responsibility lies with the client.

16. Data Protection

Personal data will be processed and may be shared with third parties, including abroad.

17. Governing Law and Jurisdiction

Swiss law applies.
Place of jurisdiction: registered office of Piemont Passion GmbH.

18. Ombudsman

The Ombudsman of the Swiss travel industry may be consulted.

Version

Edition 2026

1. Scope of Application

1.1 These Terms and Conditions (T&Cs) apply to all services provided by Piemont Passion GmbH (hereinafter “Piemont Passion”) to its clients.

1.2 Piemont Passion offers both:

• package tours within the meaning of the Swiss Federal Act on Package Travel, as well as

• individually designed journeys (“tailor-made travel” / boutique travel)

1.3 Depending on the type of service booked, additional specific provisions of these T&Cs may apply.

1.4 Individual agreements, offers, and travel programs shall take precedence over these T&Cs.

2. Conclusion of Contract

2.1 A contract between the client and Piemont Passion is concluded through:

• written, electronic, or verbal acceptance of an offer

• commissioning of travel planning services

• or use of planning and travel design services

2.2 By commissioning a tailor-made journey, a binding planning mandate is deemed to be established.

2.3 A person making a booking on behalf of additional participants shall be jointly and severally liable for all obligations.

2.4 The contract applies to all registered participants, including substitute travelers.

3. Services of Piemont Passion

3.1 For package tours, the scope of services is defined by the published travel program.

3.2 For tailor-made travel, the scope of services is defined by:

• individual offers

• travel proposals

• final booking confirmation

3.3 Piemont Passion acts either as a tour operator or as an intermediary. For third-party services, the terms and conditions of the respective providers apply.

3.4 Unless otherwise agreed, services commence at the destination. Travel to and from the destination is the responsibility of the client.

4. Prices and Cost Structure

4.1 Prices are quoted per person unless otherwise agreed.

4.2 Total costs consist of the following components:

a) Planning and Travel Design Fee

This includes in particular:

• consultation

• travel concept and design

• preparation of offers

• organization and coordination

The fee is generally:

• CHF 450 per person

• reduced rates or flat fees for groups

This fee:

• is due upon assignment

• is independent of any booking

• is non-refundable

• is not credited toward other services unless expressly agreed

b) On-site Travel Services

(e.g. accommodation, restaurants, tastings, activities, local services)

These are individually arranged and itemized separately.

c) Transfers at Destination

Transfers (e.g. chauffeur services, private transfers, shuttle services) are calculated based on the final travel program, accommodations, group size, activities, and routes.

Depending on the selected service level:

• Gold Service Level: transfers are partially included

• Diamond Service Level: transfers are included

Final transfer costs can only be determined once all elements (accommodation, program, routes, timings) are confirmed.

Piemont Passion reserves the right to adjust and specify these costs after finalization.

d) Arrival and Departure

Travel to and from the destination is not included unless explicitly agreed and will be charged separately.

4.3 Prices may be adjusted due to:

• exchange rate fluctuations

• price changes by service providers

• transport costs

• local taxes and charges

• availability

5. Payment Terms

5.1 Package Tours

• Deposit: 30% of total price

• Balance: due no later than 30 days before departure

5.2 Tailor-Made Travel

• Planning and travel design fee: due immediately

• Upon approval of the offer, a deposit may be required:

  • 30% to 50% of total price, or

  • minimum CHF 1,500 per trip

This deposit is required to proceed with bookings and reservations.

• Travel services:

  • 50% to 100% deposit depending on services

  • balance according to agreement

5.3 Effect of the Deposit

The deposit:

• serves exclusively as a prepayment for third-party travel services

• is credited only toward on-site travel services

• is not credited toward the planning and design fee

The deposit is non-refundable once:

• bookings or reservations have been made, or

• costs have been incurred with service providers

Any unused portion may be refunded after deduction of incurred costs, if possible.

5.4 General Provisions

Piemont Passion reserves the right to define individual payment terms.

For short-notice bookings, full payment is due immediately.

In case of late payment, Piemont Passion may withdraw from the contract and charge cancellation fees.

6. Changes by the Client Before Departure

6.1 Changes must be submitted in writing.

6.2 Package Tours

• Changes possible up to 15 days before departure (subject to availability)

• Processing fee: CHF 60–200 per person

• plus additional costs

6.3 Tailor-Made Travel

• Changes possible at any time but subject to charges

• Processing fee: CHF 100–300 per person

• plus all additional costs

Time limitations:

• from 30 days before departure: limited changes possible

• from 15 days before departure: generally no changes or 100% charge

Booked services will be charged in full.

7. Cancellation by the Client

7.1 Cancellations must be submitted in writing. The date of receipt is decisive.

7.2 Package Tours

• up to 30 days: processing fee

• 29–15 days: 50%

• 14–7 days: 80%

• from 6 days / no-show: 100%

7.3 Tailor-Made Travel

• Planning fee: 100%

• Deposit: non-refundable

• Booked services: 100%

Additionally:

• from assignment: 50%

• 44–15 days: 80%

• from 14 days: 100%

8. Substitute Travelers

Substitution is permitted if requirements are met.
Notification at least 14 days before departure.
Costs and fees borne by the client.
Joint liability applies.

9. Interruption of Travel

No refund for unused services.

10. Changes by Piemont Passion

10.1 Package Tours

In case of significant changes:

• acceptance

• free cancellation

• alternative travel

No response within 5 days is deemed acceptance.

10.2 Tailor-Made Travel

Adjustments due to availability or local conditions are considered contract-compliant.

No right to free cancellation.

11. Cancellation by Piemont Passion

11.1 Package Tours

Possible in case of:

• insufficient participants

• force majeure

Refund for unused services.

11.2 Tailor-Made Travel

Possible in case of:

• non-availability

• force majeure

Refund less incurred costs.

12. Liability

12.1 Package Tours

Liability in accordance with legal provisions.

12.2 Tailor-Made Travel

Liability limited to careful organization and selection.

12.3 General

No liability for:

• force majeure

• third-party services

• client fault

Liability limited to the travel price (except personal injury).

13. Complaints

Must be reported immediately on-site.
Written confirmation required.
Claims must be submitted within 30 days.

14. Insurance

Travel insurance is strongly recommended.

15. Passport, Visa, and Health Requirements

Responsibility lies with the client.

16. Data Protection

Personal data will be processed and may be shared with third parties, including abroad.

17. Governing Law and Jurisdiction

Swiss law applies.
Place of jurisdiction: registered office of Piemont Passion GmbH.

18. Ombudsman

The Ombudsman of the Swiss travel industry may be consulted.

Version

Edition 2026